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The growing complaint at complexes and estates in South Africa

The Community Schemes Ombudsman Service (CSOS) says it has seen an increase in inquiries and disputes around accessing information or records held by the managing agents of the schemes and body corporates.


The CSOS is responsible for improving the management of schemes and ensuring that the lifestyle of residents is not over-regulated by onerous or unfair rules.

The ombudsman is also responsible for handling disputes between managing agents and body corporates.


“The CSOS wants to make it clear that members of a scheme (residents) are entitled to all information pertaining, inter alia to the governance of the scheme and, more importantly, the management of their levies.


“Accordingly, schemes are encouraged and urged to ensure that they are transparent and forthcoming with information that relates to the governance and management of the scheme,” the ombudsman said.


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