Question 1

How often are penalties loaded onto the Glovent system?

Accepted Answer

Penalties are currently loaded and presented to users 48 hours after the offence takes place.

Question 2

What happens if a user does not pay their penalty?

Accepted Answer

Estate administrators have the option to remove a penalty from the app and load it onto the resident’s levy statement if payment is not received timeously. Additionally, the community may elect to sanction the user further according to the estate’s rules.

Question 3

How are user payments processed?

Accepted Answer

All payments are collected through the Glovent app using the Netcash payment system.

Question 4

How does the estate receive payments for collected penalties?

Accepted Answer

Each estate is assigned a sub-account on Glovent’s Netcash system, which administrators can access, reconcile, and request payments from.

Question 5

Why is this solution more effective?

Accepted Answer

Glovent handles all processing and collection, ensuring that penalties reach users faster than the manual levy statement process. This accelerates enforcement, improving estate safety by addressing speeding violations more efficiently.

Question 6

Who receives penalty notifications?

Accepted Answer

Penalties are sent to the owner of the property involved, including their visitors and deliveries. If applicable, the owner can forward the penalty to a third party directly from the app for payment.

Question 7

Which systems is Glovent integrated with?

Accepted Answer

Glovent is currently integrated with Ambrosys and can service all customers using the Ambrosys-managed penalty service.

Question 8

Can Glovent integrate with existing camera systems?

Accepted Answer

Glovent is open to integrating with other systems where possible. Estates interested in integration are encouraged to contact Glovent for further discussion.

Question 9

Can penalties be reviewed before being sent to residents?

Accepted Answer

Yes, penalties can be loaded for approval before being released to residents.

Question 10

Who handles resident disputes?

Accepted Answer

Glovent manages first-level disputes before forwarding them to the designated estate representative for resolution.

Question 11

Can estates track and manage penalties?

Accepted Answer

Estates have full access to Glovent’s back-end portal, where they can view, release, adjust, and void penalties as needed, as well as generate performance reports.

Question 12

How does the payment process between Glovent and the estate work?

Accepted Answer

Glovent collects all penalties into the estate’s sub-account, which the estate manages, including disbursements. At the end of each month, Glovent invoices the estate for processing and collection fees as part of its regular monthly invoice.

Question 13

How is Glovent’s administrative fee calculated?

Accepted Answer

Glovent charges a processing, management, and collection fee of R50 per valid penalty, regardless of whether it is collected, discounted, or voided.

Question 14

Are there additional fees involved?

Accepted Answer

Standard collection charges from Netcash (approximately 3%) are deducted from the amounts collected.

Question 15

Does Glovent require additional documents or resident consent to deduct penalties from accounts?

Accepted Answer

No, residents remain in full control of their payments, similar to any online shopping or payment transaction. Glovent does not deduct funds directly from residents.

Question 16

Does the estate pay Glovent the administrative fee for every fine issued, even if a fine is later canceled or waived?

Accepted Answer

Yes, unless the fine is disputed and deemed invalid by the estate. However, all fines are pre-checked by Glovent and Ambrosys for validity, minimizing such occurrences.

Question 17

Are penalty notifications sent in real time?

Accepted Answer

Notifications are sent to the app as soon as they are released by an administrator (either from Glovent or the estate). However, fines received from Ambrosys are currently processed once a week.

Question 18

Can multiple penalties from the same day be combined into a single invoice?

Accepted Answer

No, each fine is processed as a separate instance and invoice.

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