Penalties are currently loaded and presented to users 48 hours after the offence takes place.

Estate administrators have the option to remove a penalty from the app and load it onto the resident’s levy statement if payment is not received timeously. Additionally, the community may elect to sanction the user further according to the estate’s rules.

All payments are collected through the Glovent app using the Netcash payment system.

Each estate is assigned a sub-account on Glovent’s Netcash system, which administrators can access, reconcile, and request payments from.

Glovent handles all processing and collection, ensuring that penalties reach users faster than the manual levy statement process. This accelerates enforcement, improving estate safety by addressing speeding violations more efficiently.

Penalties are sent to the owner of the property involved, including their visitors and deliveries. If applicable, the owner can forward the penalty to a third party directly from the app for payment.

Glovent is currently integrated with Ambrosys and can service all customers using the Ambrosys-managed penalty service.

Glovent is open to integrating with other systems where possible. Estates interested in integration are encouraged to contact Glovent for further discussion.

Yes, penalties can be loaded for approval before being released to residents.

Glovent manages first-level disputes before forwarding them to the designated estate representative for resolution.

Estates have full access to Glovent’s back-end portal, where they can view, release, adjust, and void penalties as needed, as well as generate performance reports.

Glovent collects all penalties into the estate’s sub-account, which the estate manages, including disbursements. At the end of each month, Glovent invoices the estate for processing and collection fees as part of its regular monthly invoice.

Glovent charges a processing, management, and collection fee of R50 per valid penalty, regardless of whether it is collected, discounted, or voided.

Standard collection charges from Netcash (approximately 3%) are deducted from the amounts collected.

No, residents remain in full control of their payments, similar to any online shopping or payment transaction. Glovent does not deduct funds directly from residents.

Yes, unless the fine is disputed and deemed invalid by the estate. However, all fines are pre-checked by Glovent and Ambrosys for validity, minimizing such occurrences.

Notifications are sent to the app as soon as they are released by an administrator (either from Glovent or the estate). However, fines received from Ambrosys are currently processed once a week.

No, each fine is processed as a separate instance and invoice.