Client Care Consultant

THE ENGINE OF GLOVent SOLUTIONS

GLOVent was launched in 2006. Since then it has grown quickly to become the leading management and communication system in residential estates in South Africa. Today our system serves a large and diverse customer base of residential estates. For over 18 years we have been helping communities of all sizes to run a more efficient community. GLOVent offers a range of tools that manage your community in one integrated state-of-the-art solution.

The Company expects a Client Care Consultant to fulfil, amongst others, the following high-level roles:

In general fulfil the role of a client care consultant offering remote 1st line and general support to GLOVent Clients, Partners & Employees. Specific roles & responsibilities include:

1st Line Support

1) The main function of this position is to handle 1st line support for all client, partners and employees queries via telephone, email and all other channels in a friendly and professional manner.

2) The person will be responsible for managing the companies ticket/query management system. This will include resolving all incoming requests and providing feedback to the client/partner until ticket has been resolved and closed. Where tickets are escalated internally or to external service providers, the Client Care

Consultant will be responsible for following up and providing feedback to clients throughout the process.

3) Providing help and answers to the customers, partners and employees queries through identifying the problem itself, research on answers and subsequent provision of guidance.

4) Assistance and training to clients on system processes and features.

5) Resolution of the customers' troubles by recommendation of products, services or procedures or escalation to product specialist or local Account Managers.

Operations Support

1) The monitoring of system performance and the proactive resolution or reporting of system errors and issues where applicable.

2) General operations support on the execution of Client Care and Management actions and projects.

Desired Experience & Qualification

Candidate Skills & Ability Requirements:

The ideal candidate for the role of Client Care Consultant at GLOVent Solutions should have the following skills and abilities:

Good understanding of IT, Computers, Web Applications, Standard Software Packages like office, mail clients and mobile and web applications in general.
Be able to handle high volume calls, emails, voicemails and other communication means in an orderly, organized and diligent manner.
Be able to stay calm and professional even under high pressure situations, which could include dealing with upset and rude people.

Remuneration: R15,000.00 Cost to company

Please forward your CV’s to consideration to vacancies@glovent.co.za.

Should you not receive a response within 2 weeks, please consider your application unsuccessful.